A Message From Our CEO – Dan Durrer

A message from our CEO
As you certainly know by now, on Monday control of our most popular domain names were seized. As a result, millions of hostnames have gone dark and millions of our users have been put out of service.

We have been throwing everything we have at getting you back online with the least possible delay. For legal reasons, we have been restricted from reaching out to you, but we simply cannot stay quiet any longer. We are very close to a resolution and we will update you with more information as soon as we can.

We hear your overwhelming support on social media and would like you to know that we share your frustration. Thank you so much for your support! #FreeNoIP

Dan Durrer
Owner and CEO

Why is this happening?
You can also read our formal response on our blog to comment and share on Facebook and Twitter.

If you do not want to wait for the domains to come back online, you can use this solution to resolve the issues. You can create a new hostname on a domain that has not been seized by Microsoft. The following domains are free and working:

ddns.net
webhop.me
serveminecraft.net
ddnsking.com
onthewifi.com

To create a new hostname, login to your No-IP account and click on the Hosts/Redirects tab. Click “Add a Host”. Type in your hostname and choose one of the working domains.

Have any questions or comments? Please do not hesitate to open a Support Ticket or give us a call at 775.853.1883, but please understand that we are under heavy call/ticket volume and it may take more time than usual to get back to you.

Update to Microsoft Takedown

We want to update all our loyal customers about the service outages caused by the Microsoft takedown yesterday. No-IP and Microsoft have reached a settlement, and Microsoft will issue a statement acknowledging its errors. Earlier today, Microsoft filed papers in the Nevada case asking the judge to eliminate the injunction as to No-IP and return the hijacked domains to No-IP’s control. We expect that by tomorrow, No-IP’s operations will begin returning to normal. Other provisions of the settlement are confidential, but we can say that we are very pleased and consider ourselves fully vindicated.

There will be no changes in the operation of No-IP.

We were shocked that Microsoft did not contact No-IP to discuss its malware concerns prior to creating such havoc for innocent users. No-IP has a long history of proactively working with other companies when cases of alleged malicious activity have been reported to us. Unfortunately, Microsoft never contacted us or asked us to block any of these subdomains, even though we have an open line of communication with Microsoft corporate executives.

If you do not want to wait for the domains to come back online, you can use this solution to resolve the issues. You can create a new hostname on a domain that has not been seized by Microsoft. The following domains are free and working:

ddns.net
webhop.me
serveminecraft.net
ddnsking.com
onthewifi.com

To create a new hostname, login to your No-IP account and click on the Hosts/Redirects tab, click “Add a Host”. Type in your hostname and choose one of the working domains.

Because of this incident we have put a preventative measure in place that will allow hosts to failover to new domains, if a domain were ever to be seized from our control again.

Have any questions or comments? Please do not hesitate to open a Support Ticket or give us a call at 775.853.1883, but please understand that we are under heavy call/ticket volume and it may take more time than usual to get back to you

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