No-IP Customer Success Holiday Support Hours 2016

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The holidays are upon us once again! We will be working revised hours so our employees can enjoy the holidays with their family and friends. Please see the holiday support hours below.

December 24 – Christmas Eve – 6am – 10am PST (Tickets and Priority Support Only)
December 25 – Christmas Day – CLOSED

We will reopen for normal Customer Success hours Monday, December 26 at 6:30 am.

Need Immediate Assistance?
If you need help, check out our extensive Knowledge Base, or you can open a support ticket. We will be happy, well-fed and rested when we get back to you. You can also check out our robust knowledge base to help get an answer to your problem sooner.

Thank you for your continued support and Merry Christmas!

No-IP Adopts Two Families for Christmas

Reno, Nev. — At No-IP we firmly believe in supporting and giving back to our local community. In the past, we have hosted events to donate thousands of pounds of food to local food drives and have provided toys for hundreds of kids in need during the Christmas season. This year is no different from the rest, but instead of sponsoring a toy drive like we have in the past, we took it one step further and adopted two families for Christmas. Through a local nonprofit agency, The Children’s Cabinet, we were able to adopt two families in desperate need of help. The families we adopted were both single mothers with two young children.

The Team at No-IP along with their family and friends joined together to help make the dreams of these families a reality. The families provided a “Wish List” that included basic necessities like clothing, warm jackets, toiletries, toys and even bigger items like dream gifts that included tablets and laptops. Everyone donated items, some people even donated multiple items. The gifts were carefully wrapped, labeled with families names and on Monday, Dec. 13, the packages were ready to be delivered to The Children’s Cabinet. I am so incredibly proud to say that our adopted families received every single item that they wished for.

We believe in giving back to our the local Reno-Sparks community. Christmas means many different things to people; for some, it’s a joyous time filled with family and friends, but for too many, it’s a time of year that is met with incredible hardship and sadness.

“The fact that we can help these two families have a bit of joy during such a difficult time is the true meaning of Christmas to us.” Stated Natalie Goguen, Marketing Manager. “I am so thankful to work for a company that believes so much in giving back to the local community,” said Goguen.

Since 1985, The Children’s Cabinet has been providing a wide range of crisis intervention services, including Safe Place, a service available 24 hours a day, seven days a week for youth experiencing violence, abuse or exploitation. Their programs also include runaway and homeless youth services, substance abuse and gang intervention programming, work experience training, and independent living for former foster care youth.

ABOUT NO-IP:
Since its founding, No-IP has grown to more than 24 million customers and is the preferred choice for dynamic DNS. No-IP provides powerful, useful, and reliable services to home users, small businesses and members of the Fortune 500. From Dynamic DNS to Managed DNS and other integral domain products, No-IP delivers trusted products that help people stay connected to their devices and ensures that the domain and related services are fast, safe and always available.

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CONTACT:
Natalie Goguen
425 Maestro Drive
Reno, NV 89511
press@noip.com

No-IP Donates 600 Pounds of Food to the Food Bank of Northern Nevada

We just wrapped up our 3rd Annual Giving Thanks Drive. The food drive benefitted the Food Bank of Northern Nevada, an organization that helps feed more than 95,000 people within the local community. In one short week, the No-IP team was able to fill over 3 barrels with non-perishable food items.

“I am so proud of everyone at No-IP for helping us reach our goal of filling 3 barrels of food! We are so thankful to be able to host events like this that help give back to the local community. It’s my favorite time of the year,” said Marketing Manager, Natalie Goguen.

This isn’t the first food drive that No-IP has hosted though, each year since 2013, the team has come together for their Giving Thanks Drive to help gather food items.

“This year we were able to donate nearly 600 pounds of food! It was more than I could have ever dreamed of and I am so proud of the No-IP team for going above and beyond our goal!” Stated Goguen. “The holidays are about giving, and we are so thankful to be able to give back.”

The Food Bank of Northern Nevada provides emergency food services to families through a network of more than 140 partner agencies in a 90,000 square mile service area throughout northern Nevada and the eastern slope of the sierra in California. We serve more than 95,000 people each month, half of whom are children and seniors. Last fiscal year, we provided more than 13.3 million meals to neighbors who were hungry. The Food Bank also plays a leading role in collaborating with other committed northern Nevada community members and organizations to address the root causes of hunger.

We will be closed November 11 in Observance of Veterans Day

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In observance of Veterans Day, No-IP will be working revised hours on Friday, November 11, 2016.

Our Customer Success team will be responding to support tickets sent (or received) during normal office hours. If you would like to speak to our Customer Success team on the phone, our Priority Support line will be available from 10am-5pm PDT. We will resume normal Customer Success hours on Monday, November 14.

If you have a question or need help right away, check out our extensive Knowledge Base for helpful troubleshooting articles and support guides.

 

 

5 Tips to Keep Your Personal Information and Data Safe on the Internet

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Just a few short years ago, when you asked a person what the cloud was, chances are pretty high that they would look at your like you were crazy and point to the sky. Now, most people know what the cloud is, but not necessarily how it works or how secure it is. People just know that their data is in the cloud and it’s easily accessible whenever they need it. But is this how nonchalant everyone should be about storing data in the cloud? The cloud is a great solution for easy data storage, but you must be careful about what you store there and how secure your cloud provider is. With so much private information being shared over the internet via social, email, the cloud, etc., what steps can you take to protect yourself?

Follow this list of 5 things you should start doing right now to help keep your data secure.
1. Stop using cloud services for private and important data. We know, the cloud is so easy and accessible, but if you truly want to protect yourself, this is the first major thing to stop doing. Many of the popular services are hosted in the United States and although they do promise protection, no one can ever be too sure in this day and age. What can you do instead though? Host your own server from your house. You can easily purchase and set up an NSA storage device and make it accessible from nearly anywhere using a free dynamic DNS hostname. The Result? Your information will be safe and tucked away from prying eyes.

2. Stop oversharing via social networks. I am probably one of the biggest culprits of this. I like to share, a lot, but I also keep a close eye on my friends/contacts list and am sure to have all of my social settings set to the highest privacy level. At the same time, we are learning that these tactics aren’t keeping the government from accessing our information, so keep that in mind. You can easily cancel your social accounts (although, it never really cancels them, just leaves them dormant until you want to log in next) but this will be a great step forward in protecting yourself in the future. If you really have friends that you want to keep in touch with, why not go the old fashion way and write them a letter or actually call them on the phone. Crazy, right?

3. Don’t store private/secure information in your email. If the information is something you wouldn’t want anyone else to know, then don’t store it in your email. You could also consider setting up and running your own email server or purchasing POP3/IMAP service from a trusted provider.

4. Be sure that your WiFi in your house is password protected. Also, when you are out and about and using public WIFI, use a VPN server to keep yourself safe. You never know who is sneaking around on an open WiFi network. That public WiFi at the coffee shop or the airport is awesome until you check your bank account while on it and a week later you see some mysterious charges. Hacking over WiFi happens all the time. If you are away from the home or office, consider tethering your device to your cell phone data plan, or if you choose to use an insecure network, be sure to use a VPN server, or don’t access any websites that have sensitive data or require password logins. If you go the VPN route, they are easy to setup and are even easier to log on and use.

5. Don’t become a victim because of a weak password. Your information is only as secure as the password that is protecting it. Passwords are by far, one of the easiest things to hack these days, but only if you aren’t following the industry standards for a strong password. Never use the same password for everything and be sure to avoid the 25 most common passwords. To help you remember your passwords, you can use a password keeper like 1Password, Keepass, or even just create an encrypted text document, save it to a thumbnail drive and load it up when you need a password.

What things do you do to keep yourself and your information private on the Internet? Let us know in the comments.