No-IP Support Will Be Working Revised Hours July 3

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At No-IP we value our employees and their families. We want our team to spend as much quality time with their families as possible, while still giving you the best DNS service in the world. Because of this, No-IP Support will be working revised hours on Friday, July 3 in observance of Independence Day. Continue Reading

What is SPAM?

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Every day you receive emails, like LOTS of emails, from your work, your family and the many websites you use for social media, shopping or entertainment. It can seem overwhelming at times sifting through all the clutter to find the emails you need because your inbox is bogged down with so much “junk mail.” We feel your pain and understand that you may not find the emails we send important or necessary. But are they SPAM?

What is SPAM and no, I don’t mean the stuff that comes in a can that your grandpa eats. SPAM, or unsolicited email, is an email that you receive that you did not sign up for and that you do not wish to receive. It can come from many sources, but typically happens when you create an account with a company or make a purchase online. Many times you automatically opt into an email list. These lists then get put into a marketing funnel, and you start to receive emails from the company. Not just one email, LOTS of emails, like multiple emails in a day. You tried to unsubscribe, but you don’t know how.  So you are stuck receiving emails you don’t want, from a company you hardly ever shop at.

At No-IP, we love to keep our customers updated with industry and company news. We also love to send special offers to our customers so they can save a little money on our great services. However, we don’t want our customers to receive these emails if they do not want them. Every email that we send complies with the industry standard guidelines. We provide unsubscribe links in the footer and you are also able to toggle your email settings in the member’s section of your No-IP account.

By clicking UNSUBSCRIBE you get the option to opt out of our monthly newsletter and promotional emails. You will still receive system emails which include, expiration notices, maintenance announcements, and other critical account notices. These emails are critical to your account and need to be sent to you for informational purposes.

We hope you find our emails informative and useful and appreciate you choosing No-IP for your Dynamic DNS needs. If you do choose to opt out of the emails you can always decide to opt back in by going to the member’s section of your No-IP account.

Welcome to No-IP Irene Lucas!

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Two weeks ago Irene Lucas joined the No-IP family as the newest member of the Support Team. She comes to us with a computer science background and a love of technology.

“Since I was a kid I have had a fascination with technology, though I was forbidden to pull things apart and break them and have continuously grown up learning all the new stuff,” Lucas said. 

Lucas in no stranger to the support field, having worked in call center and as VOIP telecommunications support. She said she is excited to work for No-IP because she loves technology.

I love isolating issues, and problem solving. No-IP will help me reach my goals in the technology world with the vast experience I will gain from working here,” she said.

Outside of work, Lucas enjoys gaming, watching movies and taking care of her “zoo”, which consists of a bunny, dog and four fish. She also enjoys working on her home network when she gets time.

When asked who would win in a fight, a bear with titanium claws or a shark with a laser beam attached to its head, her answer was thoughtful.

“Depends (on) what kind of environment (they are in), would it be the bears natural habitat or the sharks? Or is it a genetically modified shark that can fly and live out out water?,” she said.” There are too may variables to determine the outcome on mere speculation, but if I had to choose I would choose the bear because he is fuzzy. I love all animals so I wouldn’t want them to fight in the first place.”

About No-IP

Since its founding 16 years ago, No-IP has grown to more than 20 million customers and is the preferred choice for dynamic DNS. No-IP provides powerful, useful, and reliable services to home users, small businesses and members of the Fortune 500. From Dynamic DNS to Managed DNS and other integral domain products, No-IP delivers trusted products that help people stay connected to their devices and ensures that the domain and related services are fast, safe and always available.

 

No-IP Will Be Closed June 9, 2015 for Training

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No-IP Support will be closed Tuesday, June 9 as the support technicians will be part of a company wide training.

At No-IP, we strive to provide our customers with the best service possible. We apologize for the inconvenience of the closure but hope the training will allow all of the employees at No-IP to work more efficiently.

Normal support hours will resume Wednesday, June 10 at 6:30 am PDT.

All tickets and phones calls will be responded to in the ordered they were received. If you have a simple issue check our Knowledge Base, where you will find answers to commonly asked questions as well as user guides.

No-IP is Hosting a Special Event for Its Reno Users

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Are you from Reno? Do you use our awesome DNS services for your personal life or business? Do you like free food? Then we want to hear from you!

We are hosting a special event for our fellow Reno-ites on Tuesday, June 2, 2015 at 5:30 pm.

Your participation in the event would help No-IP answer questions like:
- What is a feature improvement you’d like to see?
- How did you find No-IP?
- Who would win in a fight, a shark with a laser beam attached to its head or a bear with titanium claws? (The bear totally would win, right??)

The event should take about an hour, and will be held in our fancy new office.* Food and drinks will be provided to all participants in exchange for your brilliant expertise.

If you would like to be a part of this special event, please RSVP by May 29th. To RSVP simply fill out this short form.

Thank you for choosing No-IP. We hope to see you soon!

*Neither sharks nor bears will be in attendance.