New Guide Added To The Site

Today we added a new guide to our Support section of our site. The new guide discusses using Microsoft’s Remote Desktop (RDP) application with No-IP.com’s services. We also re-vamped our Alternate Port SMTP setup guide for Microsoft Exchange. The changes to the Alternate Port SMTP guide address configuration changes when using the Small Business Server edition of Exchange. You can view both of the guides here.

We love to receive feedback from our users. If you have any suggestions for new guides that should be added to our knowledge base or have a contribution of your own drop us a line by commenting on this blog or opening a support trouble ticket.

Article in PC Magazine

In case you missed the article in PC Magazine, No-IP.com was mentioned in an article on how to remotely access your computer over the Internet.   The PC magazine article can be found over at ABC news by clicking here.  Accessing your computer using remote access software such as VNC, PCAnywhere or Remote Desktop is a common use for No-IP.com’s services, especially when most ISP’s use hard to remember dynamic IP addresses.

The article explains how to access one computer remotely with our No-IP Free service, but also keep in mind that you can remotely manage and access multiple computers using No-IP’s  Enhanced and Plus Managed DNS services.

RSS Support Feeds

No-IP RSS 2.0 feeds are now available!  Today RSS (Real Simple Syndication) feeds for our “Support FAQ” and  “Tips & Guides” sections were released.  Now you can add them to a news agergator of your choosing and get the latest support information or save it for offline reading.

A complete list of RSS feeds is located at:
http://www.no-ip.com/support/rss

If you do not already have a RSS news aggregator here is a list of a few.  Firefox users should also checkout the Sage 1.3 extension.

We’ve Moved!

We Moved!

Today we finished the move to our new corporate headquarters in Las Vegas, Nevada.   The old office was busting at it seams!  The new office gives our expanding support and development staff plenty of room so they can continue providing outstanding service and support.

During the move our phone systems experienced zero downtime and were able to take calls at both locations during our migration.  Thank you VOIP!!!

Open Port Check Tool

Here is a handy little port check tool we developed:
http://portchecktool.com

This tool will check for open ports and see if there are any services responding on that port.  It comes in handy when troubleshooting your network.  Specifically it helps in checking to see if your ISP blocks certain ports such as HTTP port 80 and SMTP port 25 (commonly blocked by major broadband residential ISPs).

Additionally if those ports are blocked, No-IP has a solution that will get around this block. Users with ISPs that block the standard http port can use the port 80 redirect feature available to all users.  This can be found in the member section why managing your host. No-IP also offers Mail Reflector and Alternate-port SMTP service for those with ISPs that block inbound and outbound SMTP port 25 respectively.

Keep in mind when using this port check tool you will need to open up the http://portchecktool.com website from the same WAN IP address that you wish to check for open ports.