What is Remote Access and How Can I Use It?

remote access

Remote access is the ability to access a computer or device remotely. It sounds simple enough, right?

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What are Name Servers?

Name servers perform the critical task of translating domain names to the IP address needed to connect online. You can think of them like a phone book. They hold all of the IP addresses of all the domain names that are hosted on them. If it weren’t for name servers saving all of the records of domain names, you would have to know the IP address of every single website that you visit. Visiting the No-IP website would not be as simple as typing in www.noip.com into your browser, you would have to type the actual IP address http://8.23.224.107.
Name Servers

When you register a domain and host a website, you are able to choose who handles your name server records. If you delegate your domain to No-IP, our Plus Managed DNS handles your websites DNS. Choosing a managed DNS provider is a wise decision if you rely heavily on your website and hate the thought of experiencing any downtime. How much would website downtime cost you?

Related article:
What is DNS?

 

No-IP Free Dynamic DNS [VIDEO]

No-IP Remote Support Success Story

A few weeks ago, we had a user contact our No-IP Remote Support team. The user, Martin, was trying to configure his network so he could monitor his businesses web cameras from home.  Martin isn’t a technician, our service was recommended to him by a friend. He admitted that he wasn’t that computer savvy and that after spending hours trying to figure it out, he was ready to throw his computer out the window.

 

We quickly verified that the No-IP service we set up correctly and determined that Martin was having the same problem a majority of our user’s experience, Port Forwarding their Router.  Port Forwarding is the final and in many cases the most puzzling piece of setting up your remote access.  It is a stumbling block for many users because documentation is limited and because there are so many different router manufacturers as well as changes between firmware versions.

Even though we are not a router manufacturer, we always like to go the extra mile and do our best to help users when they get stuck.  Recently we’ve launched a pilot service that allows our Technical Support Team to remotely log into a users computer and help get our clients online.

Martin agreed to participate in the program and our Support Technician, Alex, emailed him a link to get the remote view support session initiated.

Once logged in, Alex was able to diagnose the problem almost immediately and explained that by default, IP cameras are set to “Listen” on port 80. However, port 80 connections are typically blocked by ISP’s (Internet Service Providers).  Alex set Martin’s router to forward port 8080 instead, and he also changed the default HTTP port of the camera to 8080.

After both steps were complete, Alex checked to make sure Martin’s port 8080 was open using a telnet command inside the terminal.  Success!  The port was open and his network was configured successfully without Martin having to do much more than relaxing and observe.

Martin’s patience and willingness to let our Technical Support Technician remote into his computer allowed him the freedom to monitor his business from a remote location over the Internet. The entire process was completed within 20 minutes.

Martin was ecstatic.  And now he can surreptitiously watch his business and all the shenanigans his employees get into when he is not around.

We were ecstatic too.

Just another example of the No-IP Remote Support team going the extra mile to provide bad ass customer service.

Are you having trouble with Port Forwarding? Give our awesome Technical Support Technicians a call today for help!

 

Still Not Using A Managed DNS Provider?

Did you know that if you are not using a managed DNS provider, it can be detrimental to your website and eCommerce? Most people register their domain and then just use the DNS that is provided by the registrar.  This technique is okay if you are a running a small personal website, small blogs, etc, but if you are a business that relies heavily on the up time of your website, you should definitely reconsider.

What will you gain if you choose to use a managed DNS provider?

1. Reliability
2. Speed- With our 11 points of presence across the globe, your users will be connected to the server that is located closest to them. This makes connecting and loading webpages on your site faster.
3. DNS failover protection
4. Money- Less downtime= more money in your pocket. Even a few minutes of downtime can end up costing you hundreds, if not thousands of dollars.
5. Redundancy- If your website is only hosted on two name servers (that are typically on the same network) when one goes down, they both will, bringing down your entire website.

But, why is a managed DNS provider better than your registrar? Typically, registrars do not have time to focus their energy on DNS, so this means that the servers they have available are are not as fast and have high TTLs (time to lives), which makes changing and updating values extremely slow.

Also, in most cases, your registrar will only give you two name servers to use and the name servers are usually on the same network, which means less redundancy (if one goes out, they both will, bringing down your entire site) and are usually hosted on over subscribed, overworked networks.

If website is your livelihood and money maker, why not have it running on premium fuel instead of regular? Check out our Plus DNS. No-IP Plus offers all of the above features for a small fraction of the cost that one outage to your website could cost. What are you waiting for?