What is Remote Access and How Can I Use It?

remote access

Remote access is the ability to access a computer or device remotely. It sounds simple enough, right?

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What are Name Servers?

Name servers perform the critical task of translating domain names to the IP address needed to connect online. You can think of them like a phone book. They hold all of the IP addresses of all the domain names that are hosted on them. If it weren’t for name servers saving all of the records of domain names, you would have to know the IP address of every single website that you visit. Visiting the No-IP website would not be as simple as typing in www.noip.com into your browser, you would have to type the actual IP address http://8.23.224.107.
Name Servers

When you register a domain and host a website, you are able to choose who handles your name server records. If you delegate your domain to No-IP, our Plus Managed DNS handles your websites DNS. Choosing a managed DNS provider is a wise decision if you rely heavily on your website and hate the thought of experiencing any downtime. How much would website downtime cost you?

Related article:
What is DNS?

 

[UPDATE] No-IP Spring Cleaning

spring_cleanSpring has sprung again! (Although in some parts of the United States it feels like Christmas is just around the corner.)  But, nonetheless, Spring is officially upon us and there is no better time than now to work on spring cleaning your No-IP account!

1. Make sure all of your contact information is up-to-date. Consider updating your email settings. We send tons of valuable offers via email and also a cool monthly newsletter!

2. Check when your hosts were last updated and verify if they are still in use or not.  Delete hosts that are no longer needed.

3. Have multiple No-IP accounts? Consider joining these accounts together into one Enhanced account to gain more features! (It’s only $14.95 a year! “That’s like a dollar an hour!” No, but it is only $1.25 a month) Joining multiple accounts will make management of multiple clients a breeze and it will help to keep you in check with our Terms of Service. (who doesn’t love being in compliance, woohoo!)

Also, be sure to Share, Like, Tweet, and all that :) Happy Spring Cleaning!

No-IP Free Dynamic DNS [VIDEO]

No-IP Remote Support Success Story

A few weeks ago, we had a user contact our No-IP Remote Support team. The user, Martin, was trying to configure his network so he could monitor his businesses web cameras from home.  Martin isn’t a technician, our service was recommended to him by a friend. He admitted that he wasn’t that computer savvy and that after spending hours trying to figure it out, he was ready to throw his computer out the window.

We quickly verified that the No-IP service we set up correctly and determined that Martin was having the same problem a majority of our users experience, Port Forwarding their Router.  Port Forwarding is the final, and in many cases the most puzzling piece of setting up your remote access.  It is a stumbling block for many users because documentation is limited and because there are so many different router manufacturers as well as changes between firmware versions.

Even though we are not a router manufacturer, we always like to go the extra mile and do our best to help users when they get stuck.  Recently we’ve launched a pilot service that allows our Technical Support Team to remotely log into a users computer and help get our clients online.

Martin agreed to participate in the program and our Support Technician, Alex, emailed him a link to get the remote view support session initiated.

Once logged in, Alex was able to diagnose the problem almost immediately and explained that by default, IP cameras are set to “Listen” on port 80. However, port 80 connections are typically blocked by ISP’s (Internet Service Providers).  Alex set Martin’s router to forwarding port 8080 instead, and he also changed the default HTTP port of the camera to 8080.

After both steps were complete, Alex checked to make sure Martin’s port 8080 was open using a telnet command inside terminal.  Success!  The port was open and his network was configured successfully without Martin having to do much more than relax and observe.

Martin’s patience and willingness to let our Technical Support Technician remote into his computer allowed him the freedom to monitor his business from a remote location over the Internet. The entire process was completed within 20 minutes.

Martin was ecstatic.  And now he can surreptitiously watch his business and all the shenanigans his employees get into when he is not around.

We were ecstatic too.

Just another example of the No-IP Remote Support team going the extra mile to provide bad ass customer service.

Are you having trouble with Port Forwarding? Give our awesome Technical Support Technicians a call today for help!