We are excited to announce that we will be transitioning to our brand new Online Support Center today. The platform will make the process of getting support and answers easier, 24 hours a day, 7 days a week. The robust Knowledge Base is stocked with tons of helpful guides and FAQs to save you time and energy. There is also a community section where you can post a question and another No-IP community member has the ability to help you solve the issue.
For now, the new support section will only be for searching through guides and FAQs and asking questions, but in the near future, you will be able to open a Support Ticket within the same platform, and even live chat with one of our amazingly helpful Support Agents.
You can check out the new support section here: http://support.no-ip.com.
We thank you for being a No-IP customer and value your opinion. We would love to hear your feedback on the new support platform. If you have questions or comments, please do not hesitate to leave them below. After you check it out, you can even take this quick 6 question survey to help us, help you.
-The No-IP Team
At No-IP, we strive to be one of the best in our industry at providing A+ support to all of our customers. Please follow these No-IP support tips when you have any issues or concerns with our service. Also,have you seen our Guides and FAQs? They’re really cool, honest! A lot of common issues and questions can be answered from these guides.
The phone lines may be busy at times, so please leave us a message and the next representative will call you back as soon as possible. I cannot stress enough that our paid users SHOULD ALWAYS CALL technical support when possible, believe me when I say that your issue is important to us and we can respond fastest when we’re speaking with you directly.
But What If…
You don’t have a phone (really?) or you aren’t a paying customer? In this case, please submit a Support Ticket, it WILL take longer for us to respond to a ticket, but we will get an answer to you as quickly as we can. Tickets are responded to in the order in which they were received.
Please remember to include the following when submitting Support Tickets:
- Subject Line: Provide either your email address or domain/host name.
- Body: Be as descriptive as possible about the issue, what’s occurring, etc. Explain what you have already tried. (Because lets face it, I know there’s nothing more annoying than someone telling you to try what you have already done.) Also, please include what software is used in conjunction with your domain/hostname, if any.
What About E-mail?
Please do not submit support questions via email unless you have one of our Support Technicians direct email addresses. Any messages sent to other addresses will most likely be lost, forever.
We Want to Hear From You!
If you have any suggestions for guides, please let us know! Leave comments below or send then over to email@example.com