Why Offer Support If No One Ever Answers?
- Posted 06/27/2012 by Natalie |
- Permalink |
- Comments (5)
Oh technology, how I loathe you sometimes… I subscribe to the local newspaper. (I was trying to be an extreme couponer at one time. haha) Well, turns out I never ever read it, or clip the coupons. Oftentimes, it even sits in the driveway for a few weeks and gets driven over about 100 times until my husband finally picks it up. 
I decided that I was going to cancel the subscription. I tried to do it online, but there was no way to cancel the subscription, only modify it. (Really?) I called the customer service number listed on the website and was placed on hold by an automated system. THIRTY MINUTES later, I was STILL on hold and hadn’t spoken to a human yet! Finally, I gave up. This morning, I backed out of the garage and over that damn newspaper.
Long story short, this made me think about No-IP Support and how awesome it is! Tickets are answered in a timely fashion, and phone calls? A human answers in record time! There is no need to jump through hoops and over hurdles. Just real life, damn good Technical Support. We also have an extensive Knowledge Base that is easily searchable for all your self-help needs. Just another reason why choosing No-IP for your dynamic DNS, managed DNS, or managed email is a great choice.
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June 29th, 2012 at 7:31 pm
I should echo this, but I have never needed tech support from you guys … except once when I could not see my self-hosted website, but that was me, not you.
July 20th, 2012 at 3:57 pm
I’ve only needed phone tech support once in the last 6 years or so, and it was immediate, ticket support has always been immediate.
I love NO-IP. I can’t live without you all. Thank You for being there for all of us.
July 21st, 2012 at 2:25 pm
Yes, No-IP’s services have never failed me. The one time I contacted support about an domain transfer, they answered quickly and precise. Thank you No-IP for great services and excellent support!
July 26th, 2012 at 7:48 am
My beef is with automated phone services which require you to answer multiple questions by pressing numbers until eventually you are cut off or passed to someone who is required to read from a script.
When I reorganised the help desk for the european arm of a major international company, I ensured that calls were picked up by a small team of help-desk personnel who were able to determine and record the details of the call and passed it onto trained staff who could then follow it up to the caller’s satisfaction.
August 14th, 2012 at 5:26 am
High quality services