Common Support Questions and Answers

Common Support Questions

Q: I have No-IP Mail Reflector and a sender is blocked by the RBL I have selected, What should I do?
A: Reflector is configurable and will allow a person or domain to be added to an exception list.

Q: My monitoring system rolls over, but does not affect my host.
A: The host has not been configured. Disable the check, modify the host with your offline option and reenable the monitoring check.

Q: I am using a redirect and my host resolves to a strange IP.
A: This is correct. The first resolution is to a redirect server owned by No-IP, the second request is made by this server combining your IP:port_number.

Q: I purchased No-IP registration for $24.95, but whois says it is not registered.
A: It appears you have purchased DNS without registration. Contact No-IP directly.

Q: When I ping my hostname I get a “connection timed out” error, what’s up with that?
A: A ping request is a valid test for connectivity to a network, but not DNS resolution. So as long as you see that the name resolves to a number, DNS resolution is occurring.

Q: Am I able to get a static IP address?
A: No-IP does not offer static IP addresses, we provide you with a name that will resolve to your current IP address and can be kept updated through the use of our free software.

Q: What’s wrong with the DUC? I keep getting notices that my host will expire.
A: If your IP address does not change within 30 days, then the host is considered abandoned and removed from the account. The DUC checks for a NEW IP address, if the IP hasn’t changed, then no update is submitted. When you upgrade to Plus or Enhanced Managed DNS these notifications are disabled.

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