No-IP Welcomes a New Member to the Support Team


Last week No-IP welcomed a new team member to the support department. Alex DeLacerda, comes to us from Sao Paulo, Brazil. He moved to the United States in 2009 to study English at the University of Nevada, Reno. During that time he earned his Bachelor of Science in Business Management from Sierra Nevada College.

Alex, a native Portuguese speaker, also speaks English and Spanish fluently. As an avid football fan (soccer for those of you in the United States), Alex cheers for Corinthians, Chivas, Orlando and Barcelona. He says he is very excited to work for No-IP and we are excited to have him here. Alex will serve as our resident Portuguese speaker in Tech Support and help out with translations when needed.

“Alex will be an asset to No-IP as our biggest customer base lives in Brazil,” Marketing Manager Natalie Goguen said. “We are constantly striving to give the best customer experience possible and bringing in a Portuguese speaker is just another way to help provide that.”

About No-IP

Since its founding 16 years ago, No-IP has grown to more than 20 million customers and is the preferred choice for dynamic DNS. No-IP provides powerful, useful, and reliable services to home users, small businesses and members of the Fortune 500. From Dynamic DNS to Managed DNS and other integral domain products, No-IP delivers trusted products that help people stay connected to their devices and ensures that the domain and related services are fast, safe and always available.

em português do Brasil

Na semana passada, No-IP recebeu um novo membro na equipe do departamento de suporte técnico. Alex DeLacerda, veio de São Paulo, Brasil. Ele se mudou para os Estados Unidos em 2009 para estudar Inglês na Universidade de Nevada, Reno. Em Maio 2014, ele recebeu seu diploma universitário em Gestão Empresarial pela Sierra Nevada College.

Alex fala Português (lingua materna), mas também fala Inglês e espanhol fluentemente. Como um ávido fã de futebol (soccer para aqueles que estão nos Estados Unidos), Alex torce para o Corinthians, Chivas, Orlando e Barcelona. Ele diz que está muito animado para trabalhar para No-IP e nos estamos animado por tê-lo aqui. Alex vai servir-nos como o nosso orador em Português em suporte técnico e ajudar com traduções quando necessário.

“Alex vai ser um trunfo para No-IP porque o Brasil é o nosso maior mercado”, disse a Gerente de Marketing Natalie Goguen. “Estamos constantemente tentando oferecer a melhor experiência possível ao nossos clientes e trazendo um Brasileiro nativo a bordo é apenas mais uma maneira de fazer com que isso seja real.”

Sobre o No-IP

Desde a sua fundação, há 16 anos, No-IP cresceu muito e hoje temos mais de 20 milhões de clientes e é a melhor opção para DNS dinâmico.  No-IP fornece serviços poderosos,úteis e confiáveis para os usuários domésticos, pequenas empresas e empresas listadas na Fortune 500. A partir de Dynamic DNS, Managed DNS e outros produtos de domínio, No-IP oferece produtos confiáveis que ajudam as pessoas a permanecerem conectados a seus dispositivos e assegura que os serviços de domínio sejam rápidos, seguros e que sempre estejam disponíveis.

ISC West is on Now! Come Visit Booth 30107

ISC West starts today! Stop by booth 30107 and talk to us about Managed Access or one of our other products. We will be here all three days, ready to talk to you about making Managed Access your company’s security solution. Or you can talk to us about integrating with No-IP’s reliable DNS.

ISC West is the largest security trade show in the United States, with more than 000 vendors. This show gives you the chance to talk with the top companies in the industry while networking with more than 20,000 other professionals. Over the course of the show, you can attend learning opportunities, walk the exhibition hall and check out the new product showcase.

Exhibition Hall Hours Are:
Wednesday: 10 am to 5 pm
Thursday: 10 am to 5 pm
Friday: 10 am to 3 pm

Follow us on Twitter and Facebook during the course of the trade show to gain access to exclusive content. (Maybe even a chance to win a prize or two!)  Make sure to @ us on twitter and use the hashtag #ISCWest15.

Not sure where to find us? Click the map to see exactly where our booth is located. We can’t wait to meet you!



No-IP Welcomes All DNS4E Customers


DNS4E announced via email that they will be stopping their DNS services as of April 15.

At No-IP we understand this means thousands of customers will be looking for new DNS service providers. We hope they consider us during their search. With more than 15 years of experience and over 20 million customers, No-IP is the world’s leader in Dynamic DNS.

Let Us Introduce Ourselves 

No-IP was founded in 1999, and has grown into a business we never could have anticipated. From our beginnings as one of the first dynamic DNS companies, to becoming one of the world’s last free dynamic DNS providers, we’ve always stayed true to the values that helped us grow from the start. In addition to our robust dynamic DNS network, our Managed DNS features an Anycast Network with 19 points of presence located across the globe to ensure that your Managed DNS never encounters any downtime. Guaranteed.

Be Query Free 

At No-IP we don’t charge you per query. Do you have over 100,000 queries per month? Don’t worry, you won’t pay extra for them. Our services are charged on a per year basis. With our free service you are allowed to use up to 3 hostnames. Do you need more hostnames or want to use your own domain? Simply upgrade to our Enhanced Dynamic DNS or Plus Managed DNS services for a small fee.

Think No-IP is Right for You? Sign-Up Now! 

When we say free, we actually mean free – no credit card is required, ever.  Sign up Now to start creating your free dynamic DNS hostnames!

Want to upgrade to one of our paid services? Receive 25% off any of our other services with Coupon Code: DNS4E. Just enter the coupon code at check out to receive the discount! (Offer not valid on renewals and expires May 31, 2015.)

Want more information? Don’t hesitate to call our knowledgeable support team at +1.775.853.1883 or leave a comment below. We hope we can make the switch for DNS4E to No-IP a seamless and happy one. 


NOTICE: No-IP Will Be Closed on Sunday, April 5


No-IP Customer Support will be closed on Sunday, April 5, 2015 for the Easter holiday. We apologize for the late notice and will reopen for normal support hours (6:30 am to 5:30 pm PDT) on Monday, April 6.

Have a Problem that Can Wait?

If you find yourself getting adventurous and setting up your new security camera to access remotely via Dynamic DNS. Or if you’re doing some domain management to avoid family over the holidays and you run into problems, you can still feel free to open a support ticket while we are closed. We will be happy, well-fed and rested when we get back to you April 6.

Want an Answer Right Away?

You can always check out our robust knowledge base to help get an answer to your problem sooner. We keep our knowledge base up to date,with all the latest issues, so that you can walk yourself through almost any hang-up!

As always thank you for your continued support of No-IP. Have a Happy Easter!