At No-IP, we strive to be one of the best in our industry at providing the best support we can to all of our customers. Please follow these No-IP support tips when you have any issues or concerns with our service. Also, have you seen our Guides and FAQs? They’re really cool, honest! A lot of common issues and questions can be answered from these guides.
The phone lines may be busy at times, so please leave us a voice message and the next available member of our Customer Success Team will call you back as soon as possible. I cannot stress enough that our paid users SHOULD ALWAYS CALL technical support when possible, believe me when I say that your issue is important to us and we can respond the quickest when we’re speaking with you directly.
But What If…
You don’t have a phone, or you hate talking to people on the phone? In this case, please submit a Support Ticket, it WILL take longer for us to respond to a ticket, but we will get an answer to you as quickly as we can. Tickets are responded to in the order in which they were received.
Please remember to include the following when submitting Support Tickets:
- Subject Line: Provide either your email address or domain/hostname.
- Body: Be as descriptive as possible about the issue, what’s occurring, etc. Explain what you have already tried. (Because let’s face it, I know there’s nothing more annoying than someone telling you to try what you have already done.) Also, please include what software is being used in conjunction with your domain/hostname, if any.
What About Email?
Please do not submit support questions via email unless you have one of our Support Technicians direct email addresses. Any messages sent to other addresses will most likely be lost, forever.
We Want to Hear From You!
Have an idea, edit or suggestion for one of our guides? Send an email to firstname.lastname@example.org and let us know!