2016 Year End Wrap Up


2016 did not disappoint for the No-IP team. We had lots of fun and celebrated a bunch of successes this year. Learn about everything that No-IP did below!

25 Million Customers and 17 Years of No-IP

We reached this incredible milestone after what seems like just a short time ago that No-IP had its humble beginnings in a tiny college dorm room. 25 million customers and 17 years later our team couldn’t be more proud of the brand and company we are today.

Inc. 5000 List of Fastest Growing Private Companies

For the THIRD year in a row, we earned a spot on the prestigious Inc. 5000 list of fastest-growing private companies. We are among 21 other companies based in Nevada to make the list and are 1 of only 4 Nevada companies to make the list three consecutive years. This honor makes us a part of an elite group of companies like GoPro, Loot Crate, and Patagonia, who continue to grow and succeed in our respective industries.

Launched our Configuration Assistant

In August, we launched our new configuration assistant in my.noip.com. The assistant walks you through the process of creating and configuring your No-IP hostname, so you can access your services.The product launched in beta in August and has gone through many changes with many more changes to come in the near future. Have you used our Configuration Assistant?

Launched Our First iOS Dynamic Update Client

This year we launched our beta No-IP iOS Dynamic Update Client to make dynamic IP updates easier than ever. Our new app removes the need to keep a computer running on your network if your router or device doesn’t support No-IP as an integrated Dynamic DNS provider. Although the app is still in its beta, it has proven to be a top pick for many of our customers. We are also adding more features and rolling out fixes to existing bugs in the iOS version. Download the No-IP app today and let us know what you think! Don’t worry Android users, we will be rolling out an Android version sometime this Spring, so stay tuned!

Presenters at Atlassian Summit

Two No-IPers had the privilege of hosting a talk at the 2016 Atlassian Summit in San Jose, CA. The talk explained our new way of approaching and completing new projects and work. Attendees left armed with the steps necessary to achieve a development culture like No-IP’s, where self-management, self-regulation, and ownership are a priority over a top-down approach. Check out the video from the presentation.

Hosted a Food Drive and Adopted 2 Families for Christmas

We hosted our 3rd Annual Giving Thanks, Food Drive which benefitted the Food Bank of Northern Nevada, an organization that helps feed more than 95,000 people within the local community. In one short week, the No-IP team collected over 600 pounds of nonperishable food items. We also took it one step further and adopted two families for Christmas. Through a local non-profit agency, The Children’s Cabinet, we were able to adopt two families in desperate need of help. The families we adopted were both single mothers with two young children. The team at No-IP enjoys giving back to our community that we all love so much.

Switched to Zendesk

Since the beginning of No-IP, our Customer Success team has used an in-house ticketing system. We decided that it could use some major improvements to improve the workflows of our Customer Success team and it didn’t make sense to manage it in-house anymore. We researched lots of different vendors and decided Zendesk fit our needs the best. We migrated everything over and have been loving it ever since.  This past year alone we answered over 30,000 Support Tickets and thousands of phone calls. We pride ourselves on our Customer Success. We are 100% based in Reno, Nevada and we never outsource any of our support. Kudos to the Customer Success team for helping our customers get answers and get configured.

Profiled on The Muse

We launched a profile on The Muse to help others learn about No-IP and what makes our culture so unique. We have many job listings currently posted. Learn more about a few of our employees and what it’s like to work at No-IP. Do you live in Reno-Tahoe or surrounding areas, or are you thinking of relocating to the Reno-Tahoe area? We have many job openings and would love to learn more about you! Drop your resume in PDF form to hr@noip.com.

While this year has been one of our best yet, we are even more excited about what the future holds for No-IP and can’t wait to share with you some of the new products we plan to offer in the coming months. Since 1999, our customers have been spreading the word about No-IP and the helpful services that we offer. We wouldn’t be where we are today if it weren’t for all of you. Thank you for being loyal customers and choosing No-IP as your Dynamic DNS and Managed DNS provider! What’s your favorite thing about our services? Prices, features, our customer success team? Let us know in the comments below.

No-IP Customer Success Holiday Support Hours 2016


The holidays are upon us once again! We will be working revised hours so our employees can enjoy the holidays with their family and friends. Please see the holiday support hours below.

December 24 – Christmas Eve – 6am – 10am PST (Tickets and Priority Support Only)
December 25 – Christmas Day – CLOSED

We will reopen for normal Customer Success hours Monday, December 26 at 6:30 am.

Need Immediate Assistance?
If you need help, check out our extensive Knowledge Base, or you can open a support ticket. We will be happy, well-fed and rested when we get back to you. You can also check out our robust knowledge base to help get an answer to your problem sooner.

Thank you for your continued support and Merry Christmas!

No-IP Adopts Two Families for Christmas

Reno, Nev. — At No-IP we firmly believe in supporting and giving back to our local community. In the past, we have hosted events to donate thousands of pounds of food to local food drives and have provided toys for hundreds of kids in need during the Christmas season. This year is no different from the rest, but instead of sponsoring a toy drive like we have in the past, we took it one step further and adopted two families for Christmas. Through a local nonprofit agency, The Children’s Cabinet, we were able to adopt two families in desperate need of help. The families we adopted were both single mothers with two young children.

The Team at No-IP along with their family and friends joined together to help make the dreams of these families a reality. The families provided a “Wish List” that included basic necessities like clothing, warm jackets, toiletries, toys and even bigger items like dream gifts that included tablets and laptops. Everyone donated items, some people even donated multiple items. The gifts were carefully wrapped, labeled with families names and on Monday, Dec. 13, the packages were ready to be delivered to The Children’s Cabinet. I am so incredibly proud to say that our adopted families received every single item that they wished for.

We believe in giving back to our the local Reno-Sparks community. Christmas means many different things to people; for some, it’s a joyous time filled with family and friends, but for too many, it’s a time of year that is met with incredible hardship and sadness.

“The fact that we can help these two families have a bit of joy during such a difficult time is the true meaning of Christmas to us.” Stated Natalie Goguen, Marketing Manager. “I am so thankful to work for a company that believes so much in giving back to the local community,” said Goguen.

Since 1985, The Children’s Cabinet has been providing a wide range of crisis intervention services, including Safe Place, a service available 24 hours a day, seven days a week for youth experiencing violence, abuse or exploitation. Their programs also include runaway and homeless youth services, substance abuse and gang intervention programming, work experience training, and independent living for former foster care youth.

Since its founding, No-IP has grown to more than 24 million customers and is the preferred choice for dynamic DNS. No-IP provides powerful, useful, and reliable services to home users, small businesses and members of the Fortune 500. From Dynamic DNS to Managed DNS and other integral domain products, No-IP delivers trusted products that help people stay connected to their devices and ensures that the domain and related services are fast, safe and always available.


Natalie Goguen
425 Maestro Drive
Reno, NV 89511

No-IP Donates 600 Pounds of Food to the Food Bank of Northern Nevada

We just wrapped up our 3rd Annual Giving Thanks Drive. The food drive benefitted the Food Bank of Northern Nevada, an organization that helps feed more than 95,000 people within the local community. In one short week, the No-IP team was able to fill over 3 barrels with non-perishable food items.

“I am so proud of everyone at No-IP for helping us reach our goal of filling 3 barrels of food! We are so thankful to be able to host events like this that help give back to the local community. It’s my favorite time of the year,” said Marketing Manager, Natalie Goguen.

This isn’t the first food drive that No-IP has hosted though, each year since 2013, the team has come together for their Giving Thanks Drive to help gather food items.

“This year we were able to donate nearly 600 pounds of food! It was more than I could have ever dreamed of and I am so proud of the No-IP team for going above and beyond our goal!” Stated Goguen. “The holidays are about giving, and we are so thankful to be able to give back.”

The Food Bank of Northern Nevada provides emergency food services to families through a network of more than 140 partner agencies in a 90,000 square mile service area throughout northern Nevada and the eastern slope of the sierra in California. We serve more than 95,000 people each month, half of whom are children and seniors. Last fiscal year, we provided more than 13.3 million meals to neighbors who were hungry. The Food Bank also plays a leading role in collaborating with other committed northern Nevada community members and organizations to address the root causes of hunger.

We will be closed November 11 in Observance of Veterans Day


In observance of Veterans Day, No-IP will be working revised hours on Friday, November 11, 2016.

Our Customer Success team will be responding to support tickets sent (or received) during normal office hours. If you would like to speak to our Customer Success team on the phone, our Priority Support line will be available from 10am-5pm PDT. We will resume normal Customer Success hours on Monday, November 14.

If you have a question or need help right away, check out our extensive Knowledge Base for helpful troubleshooting articles and support guides.