We have all heard the horror stories. Websites go down all the time, it’s not a question of if, it’s when. A 2009 Dunn & Bradstreet survey reported that 49 percent of Fortune 500 companies experience at least 1.6 hours of unplanned downtime per week. That is over 80 hours of downtime a year, not including website maintenance downtime. How would these outages affect your business and brand reputation? Do you know how much it will cost you when your website goes down?
What would cause an outage of your website though? Downtime can be caused by internal and external issues. Natural events as simple as a lightning storm, or as extreme as hurricanes and earthquakes can easily take your website down, as well as man-made events like changes to network configurations, hardware or even wiring issues. Outages can cause both short term and long term problems that not only affect lost revenue, labour costs and marketing costs, but also indirect things like lost customers, lost business opportunities, driving traffic to your competitors and irreversible brand damage.
We have all heard about the recent Amazon outage that affected major brands like Instagram, Netflix, Pinterest, and others. Not only was this an Amazon issue, but because of the other companies that were directly involved, it became those companies issue as well. Many customers could be found on Twitter complaining about the outages of Netflix to them directly, even though the issue wasn’t even caused by Netflix. If your customers aren’t happy, your brand isn’t happy.
So, how much does all of this downtime cost a company? It is all dependent on how much revenue and sales your company generates from your website. If you are generating $10,000 a day from your website and your website is down for a few hours, this could greatly affect your bottom line. It could be the same scenerio if you generate sales leads via your website. If customers search for your website and it is down, the first thing they are going to do is go to a search engine and find another provider.
Downtime can potentially cost your business tens of thousands of dollars a year. Why take the risk? If your website is important to you, you should really think about a Managed DNS solution. DNS is an essential part of the Internet. If your website is hosted on web servers that are only located in one or two locations, and something happens, your entire website can be taken down. DNS that is hosted in many geographically diverse locations means that even if the unthinkable happens, your customers will still be able to reach your site.
The location of DNS servers is important in ensuring 100% uptime. No-IP deploys nameservers across the globe at geographically unique datacenters using different tier 1 bandwidth providers to ensure a natural disaster or connectivity outage does not disrupt our robust DNS network.
Remember, there are no upsides to downtime.
Have you or your business ever been affected by a DNS outage? Share your thoughts below!