Summary of the Email Service Disruption

Now that we have fully restored functionality to our POP3/IMAP email service, we would like to take a few moments to share what exactly caused this outage, our efforts to restore email and the steps we are taking to ensure that this doesn’t happen again. We know that many of our customers were impacted by this outage and we sincerely apologize.

As many of you are already well aware, yesterday we suffered a service disruption on our POP3/IMAP email. This event rides on the coat tails of the service disruption that we had last fall. So, how did this happen again?

Well… The outage occurred because a Raid Controller bit the dust, crippling the entire POP3/IMAP storage system. Our other email services Reflector, SMTP, and Backup MX were not affected.

“I thought you guys weren’t managing email in house anymore? Why haven’t you transferred me to the new service provider?”
The process to transfer accounts over to the new service provider has proven to be a very arduous task. We are now working around the clock to get everyone transferred over. Although users have still been on the old configuration since the outage in the fall, we moved the system to an older, more tested configuration that had proven to be reliable in other situations.

“What was the resolution process like?”
Resolution to the outage was a team effort. Alerts started going off at 4am that the network was down and our engineers were on it immediately. Our senior network engineer was on the first flight out of Reno to the data center to replace the faulty hardware. Our support staff did their best to give whatever information was available to customers that called in and submitted tickets. The problem was that there wasn’t a definitive time frame for the resolution process, because it was all riding on how quickly the installation and data migration to the new Raid Controller would go.

While we waited on the hardware installation, our engineers created a temporary webmail fix. All email functionality was available via the fix.  (Including the emails that had been received since the network disruption occurred.)

Slowly but surely, the Raid Controller rebooted and loaded. Around 7pm last night, email was back up and running with all delayed email delivered.

For our customers that were affected by this outage, we will provided a 5 day pro-rated credit of our email service. Customers will not have to do anything in order to receive this credit, as it will automatically be applied to their account.

Last, but certainly not least, we want to apologize. We know how important email is and we understand our customers frustration with the system. We have amped up our efforts to complete the migration to the new service provider for the remaining customers we support. We are doing everything we can to learn from this situation to drive improvements to not only our mail service, but all of our services.



4 Cool Things to Do With Dynamic DNS This Summer

Summer is awesome, but summer can also get pretty boring and HOT. Check out some tips for helping you stay entertained and cool.


1. Have a swimming pool? Stand guard while you are at work for the day to make sure those pesky neighborhood kids aren’t soaking up the sun on a raft in YOUR pool by setting up a webcam that’s easily viewable via the web.

2. Like to feed birds, but hate your neighbor’s cat who terrorizes them? Again, set up a webcam and make a booby trap to try to catch the cat red handed. (You didn’t get the suggestion from us)

3. On a nice leisure vacation when your boss calls and requests a very important document that is on your home computer? (WTF man, I am on vacation!) Remotely connect to your computer with ease (even if your IP address has recently changed) Your boss will be very impressed. Now, proceed to turn your phone off for the remainder of your vacation.

4. Sick of the heat? Stay in the air conditioning and set up a video game server to play all your favorite games with your friends!

Any other tips or tricks? Leave them below! Also, be sure to Like this to share it with your friends on Facebook!

T-Shirt Giveaway Results

Which No-IP nameservers currently support IPv6?

The answer is NS1 and NS2.

The six winners are:
Michael Kappel
Attila Bajor
Charles Farence
Rick An
David Tipple
Wayne smith

If you are one of the winners of the t-shirt giveaway, please email your address and t-shirt size to

June 6th 2012: World IPV6 Day

Just a year ago, we wrote about World IPv6 Day and the need to transition from IPv4 to IPv6. World IPv6 Day last year was a day to test IPv6 enabled websites. Today we revisit that day, but instead of it just being a “test flight” day,  June 6th is the Official IPv6 Launch Day. Today, organizations worldwide including (but not limited to) Facebook, Cisco and Google will make the official switch to IPv6.

We are proud to announce that we have progressed in the transition to IPv6. Two of our name servers, ns1 and ns2, are currently IPv6 enabled and anycasted in over 7 locations. They are capable of handling quad A records (AAAA). We plan to have ns3 enabled within the next few months. There is still a long way to go and by enabling IPv6 support, we are keeping pace with the Internets ever expanding audience and growth. Our update API will accept quad A (AAAA) updates within the next month.

Check out the screenshot from the member’s section. Click the Hosts/Redirects Tab and then click Add Host (located in the left navigation) (Note: IPv6 is only available on Plus Managed DNS)


Why is the transition to IPv6 so important?
To access the Internet on an Internet enabled device, the device needs an IP address. Every website, computer, mobile device, (even some light bulbs) NEED an IP address in order to access the Internet.  IPv4 addresses are only 32-bits long, meaning there is only a total of 4.2 billion IP addresses available. Well, since everyone and their mother (and grandparents) are on the Internet, those 4.2 billion IP addresses are quickly running out. In short, we need MORE SPACE!

So, this is where IPv6 comes in to play. IPv6 addresses are 128-bits long and there are a total of 340,282,366,920,938,463,463,374,607,431,768,211,456 (yea, that’s over an UNDECILLION) possible IP addresses.

In short, you could say that because of the implementation of IPv6 the growth, evolution, and future of the Internet is secured.

We are here to help you during this transition. You can now add and modify IPv6 quad A records to a host.  (Quad A records are only available on No-IP Plus Managed DNS)

Has your ISP made the switch? Check out this article for 5 ways your ISP’s failure to move to IPv6 could affect you.

You can also test your IPv6 compatibility here, or you can check out a cool infographic about IPv6 here.

Have you used IPv6, or do you plan on using it in the near future? Sound off in the comments and be sure to Like this post to share it with your friends on Facebook!

Tech Term Definitions for the Non-Tech Person

Sometimes, we use tech terms and explain things in a way that a not-so-technical person may have a hard time understanding. This blog will try to explain those terms in an easy to understand way. Enjoy!

DNS Resolution (Resolving) - During DNS resolution, a DNS server is contacted and the IP address of the URL you are trying to reach is returned. So, your computer asks the DNS server, “what is the IP address for“, and the DNS server replies with the current IP address, which connects you to the correct website. This is the bread and butter of the Internet and how it works.

Delegation- Delegation is where you are assigning a group of name servers to be responsible for a domain name.  During the resolution process, the name servers that are assigned to a domain are directly asked what to respond with (what IP address) for a DNS request.

Port Forwarding- If you have a router at home or your office, you will need to forward ports in order for outside traffic to get into your network. Think of your router as being a huge electric fence or wall, with a few doors or openings. This electric fence or wall serves as your barrier and security blanket from the scary outside Internet world. Your router comes preconfigured with a few of those doors (or ports) open to let you access the internet, but the others are closed tight. So, in order to run a mail server, game server, access your computer remotely, etc you will need to open an extra door or two in your router in order for the outside traffic to get inside. This is called Port Forwarding.

IP Address- An Internet Protocol Address or IP address for short, is like your computers phone number. Without it, your computer wouldn’t be able to connect to the Internet. Every computer, tablet, smartphone, and the internet-enabled device has its own IP address (even some light bulbs have an IP address these days).  An IP address consists of numbers and periods (

Static IP Address- A static IP address is one that doesn’t change, it is assigned to you by your ISP (Internet Service Provider) and often costs extra money. A static IP address is YOURS and will never change (unless you cancel the subscription)

Dynamic IP Address- A Dynamic IP address is one that is NOT static. It changes from time to time. If you are unsure if your IP address is static or dynamic, chances are pretty high that it is dynamic. They are more cost-effective for your ISP.

Hostname vs. Domain Name- A hostname is the beginning part of the domain, which usually consists of www. Another word for a hostname is a subdomain.


With our No-IP Free Dynamic DNS service, you choose one of our free domains, (,, and you use a host or subdomain on it. You are essentially sharing the (or whatever domain you choose) domain with everyone else that uses that domain, but you just have your own little space on it. That little “space” is called your hostname.

In comparison, with our No-IP Plus Managed DNS service, you register your OWN domain name, and then you use the subdomains or hosts on that domain. No one else will be able to add subdomains or hosts to this domain because it is yours. Get it?  (Example: and the hostname would be something like….

Redundant- This is a term to explain that the network is guarded against downtime because the domain or hostname that you are using is hosted on many different servers that are located in various locations across the globe, not just one. So, if you are located in Los Angeles, and there is an earthquake, your website will stay live even if the servers located in Los Angeles are not online.

URL- Abbreviation of Uniform Resource Locator (URL) it is the global address of documents and other resources on the World Wide Web. ( or

HTTP- Hypertext Transfer (or Transport) Protocol, the data transfer protocol used on the World Wide Web. The secure and encrypted version of HTTP is HTTPS. If you are browsing the internet and want it to be secure, add the S. Make sure websites that you enter passwords and private data on have the HTTPS. Without that S, you’re not browsing securely.

Are there any other DNS related tech terms that confuse you? Leave them in the comments!