[What's New?] Transition to Our New Online Support Center

We are excited to announce that we will be transitioning to our brand new Online Support Center today.  The platform will make the process of getting support and answers easier, 24 hours a day, 7 days a week.  The robust Knowledge Base is stocked with tons of helpful guides and FAQs to save you time and energy.  There is also a community section where you can post a question and another No-IP community member has the ability to help you solve the issue.

For now, the new support section will only be for searching through guides and FAQs and asking questions, but in the near future, you will be able to open a Support Ticket within the same platform, and even live chat with one of our amazingly helpful Support Agents.

You can check out the new support section here: http://www.noip.com/support.

We thank you for being a No-IP customer and value your opinion. We would love to hear your feedback on the new support platform. If you have questions or comments, please do not hesitate to leave them below. After you check it out, you can even take this quick 6 question survey to help us, help you.

-The No-IP Team

World’s Largest Free Dynamic DNS Provider

Did you know that we are now the World’s Largest Free Dynamic DNS Provider? We are proud to say that we have been offering reliable, free dynamic DNS since 1999. Our Free Dynamic DNS  includes not just 1, but 3 entirely FREE hostnames, no commitment required. Our free hostnames even come with a bunch of cool domains to choose from like zapto.org, servebeer.com and many more! We hate to toot our own horn, but BEEP – BEEP.

What can you do with those 3 free hostnames though?

1. Love to play videogames? Play with easily with your friends by setting up your own video game server.

2. Have a pet, or someone at your home while you are at work or away? Setup a web camera and easily monitor your home remotely via the web. With DNS you will be able to point your dynamic IP address (one that changes and is not static) to an easy to remember URL to reach your camera.

3. Run your own FTP or email server from your home even if your Internet Service Provider (ISP) blocks port 80.

4. Access your computer remotely. Need to access your computer from work or while you are away? Access your computer even if your dynamic IP address has changed recently.

So, instead of spending tons of money a year on a static IP address, or paying for a bunch of extra features you don’t need with the other guys, why not just sign up for a free dynamic DNS account with No-IP? Sign Up today! Need more hostnames than 3 or would you like DNS on your very own domain? Check out our Enhanced DNS or our Plus DNS services as well!

NANOG Conference in San Diego

I recently got back from the NANOG 54 (North American Network Operators’ Group) Conference in San Diego. It was a 4 day long conference filled with tons of information and collaborations for making the Internet a better place. It was a great opportunity to mingle with industry insiders and learn some new network techniques.

There was information on emerging trends on DDoS attacks, the controversial take down of Kim Dotcom, and how it had little to no effect on slowing down file sharing. (If they can’t get it one place, they will find it somewhere else) and we also got into a pretty heated debate about DNSSEC.

All in all it was a great time and it will help us improve our services we provide to you and help us stay as a leader in the DNS industry.

Cheers!

Beyond the Basics: Advanced Records in DNS Configurations

We recently got a question on Facebook about advanced records like TXT, SPF, DKIM and others. So, here you go!

TXT Records: Text records are used to describe a host or a DNS entry. You can enter anything you want as long as it is 255 characters or less.  An example of this can be found by using dig.

dig google.com TXT
that shows Googles SPF record, which is in a TXT record..

;; ANSWER SECTION:
google.com.        3600    IN    TXT    “v=spf1 include:_netblocks.google.com ip4:216.73.93.70/31 ip4:216.73.93.72/31 ~all”

The TXT record of google.com is this,”v=spf1 include:_netblocks.google.com ip4:216.73.93.70/31 ip4:216.73.93.72/31 ~all” which is actually their SPF record.

Which brings us to SPF records or(Sender Policy Framework) which are used to prevent email forgery and help identify spam. To create an SPF record on No-IP.com, just manage your TXT record and use the SPF wizard to create an entry. (Only available on Enhanced and Plus DNS)

DKIM records or domain key records are used for email to verify the identity of the sending server to help cut down on spam. Want to add a DKIM record to your host? (Only available on Enhanced and Plus DNS) From the ‘Hosts/Redirects’ tab select the host you’d like to modify and then click on the ‘DKIM’ link within the Advanced Records section.

SRV records: An SRV record describes services offered by a host. It defines the location of a server (port number and hostname).  They are commonly used in SIP (Session Initiation Protocol) and XMPP Extensible Messaging and Presence Protocol protocols.

Additional questions or comments? Leave them below! As always, Click LIKE to share on Facebook.

Port Forwarding: How to Check If Your Router/Firewall Ports are Open Correctly

One of the most common issues our new users have when setting up their No-IP account is port forwarding.  Port Forwarding is a very simple task, but every router manufacturer does it differently, so for the best resource of information, you should check out your router manufacturer’s website for detailed information. You can check out this article if you are still having trouble:

A Lesson on Opening and Forwarding Ports on your Router

After you have successfully forwarded your ports, you will want to check to see if they are forwarded correctly. You can use this tool to see if your ports are open correctly: www.portchecktool.com.

This tool will check for open ports and see if there are any services responding on that port. It comes in handy when troubleshooting your network.  Specifically, it helps in checking to see if your ISP blocks certain ports such as HTTP port 80 and SMTP port 25 (commonly blocked by major broadband residential ISPs).

Additionally, if those ports are blocked, No-IP has a solution that will get around this block. Users with ISPs that block the standard HTTP port can use the port 80 redirect feature available to all users. This can be found in the member section when managing your host. No-IP also offers Mail Reflector and Alternate-Port SMTP services for those with ISPs that block inbound and outbound SMTP port 25 respectively.

Keep in mind when using this tool you will need to open up the Port Check Tool website from the same WAN IP address that you wish to check for open ports.

Questions or comments? Leave them below and as always, share this post on Facebook and Twitter