Customer Success Tips

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At No-IP, we strive to be one of the best in our industry at providing the best support we can to all of our customers. Please follow these No-IP support tips when you have any issues or concerns with our service. Also, have you seen our Guides and FAQs? They’re really cool, honest! A lot of common issues and questions can be answered from these guides.

Contact
The phone lines may be busy at times, so please leave us a voice message and the next available member of our Customer Success Team will call you back as soon as possible. I cannot stress enough that our paid users SHOULD ALWAYS CALL technical support when possible, believe me when I say that your issue is important to us and we can respond the quickest when we’re speaking with you directly.

But What If…
You don’t have a phone, or you hate talking to people on the phone? In this case, please submit a Support Ticket, it WILL take longer for us to respond to a ticket, but we will get an answer to you as quickly as we can. Tickets are responded to in the order in which they were received.

Please remember to include the following when submitting Support Tickets:

  • Subject Line: Provide either your email address or domain/hostname.
  • Body: Be as descriptive as possible about the issue, what’s occurring, etc. Explain what you have already tried. (Because let’s face it, I know there’s nothing more annoying than someone telling you to try what you have already done.) Also, please include what software is being used in conjunction with your domain/hostname, if any.

What About Email?
Please do not submit support questions via email unless you have one of our Support Technicians direct email addresses. Any messages sent to other addresses will most likely be lost, forever.

We Want to Hear From You!
Have an idea, edit or suggestion for one of our guides? Send an email to press@noip.com and let us know!

Customer Success Closed Wednesday, September 6, 2017

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No-IP Customer Support will be closed on Wednesday, September 6, 2017. The entire No-IP team will be participating in a team building exercise. The event will be hosted by Full Access Tahoe. We will be participating in an Amazing Race style event that will consist of different challenges performed by teams on UTV (Utility Task Vehicle) and kayaks.

At No-IP, we believe that giving the team the opportunity to get outside of the office (and our comfort zone), helps us build a stronger relationship. We are excited about the event and will share photos on our Facebook and Instagram, so be sure to follow along.

No-IP Customer Support will resume normal business hours on Thursday, September 7.

 

Reno Tech Company, No-IP, Makes Inc 5000 List 4th Year In a Row

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For the 4th year in a row, No-IP, a local Reno tech company, has been awarded a spot on the Inc. 5000 – List of Fastest Growing Private Companies.

At No-IP, we understand it is our customers who help us achieve honors like this. Without all of you, we wouldn’t be here today. We want to thank you for helping our business grow into what it is today.

We rank 20th among companies based in Nevada and 3rd among Reno based companies. 

“Ranking on the Inc 5000 for the 4th consecutive year is a true honor and is proof to the growth we have maintained since starting this company in 1999,” said No-IP CEO, Dan Durrer. “I couldn’t be more proud of the team behind the scenes of No-IP.  Everyone on the team is deeply inspired to do work that delivers results and it shows,” he added.

The No-IP team works extremely hard to continue providing the best Dynamic DNS in the world and making the Inc 5000 confirms we are doing our jobs.

Over the past 4 years, No-IP has seen an 85% increase in revenue and has grown the team to 26 members.

We’d also like to give a shoutout to the other Reno companies that made the list: The Abbi Agency, The Spa & Sauna Co.,  Noble Studios, and Sala Family Dentistry. Congratulations!

You can see our ranking and stats by visiting our Inc. profile page. The entire Inc. 500|5000 list is available on Inc.com

No-IP Hosts First Hackathon – Snotty Ron’s Bakeoff

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After months of planning, we hosted our first ever company-wide Hackathon. The Hackathon named, Snotty Ron’s Bakeoff, was a way for everyone on the No-IP team to step away from their day-to-day responsibilities and get creative. Everyone across the company was encouraged to come up with ideas for a project they would like to work on. Teams were then formed and ideas were brought to life. At the beginning of the month, we kicked off Snotty Ron’s Bakeoff and teams frantically went to work.

Projects ranged from super technical, dev heavy projects, to remodeling a breakout office into a themed office to help cater to how different people work.

For 3 days straight, the teams worked together to turn their ideas into a demo-able product. The teams consisted of people from many different roles across the company; from product managers to analysts to creatives and devs, all of the teams worked together to create a cool project.

On the last day, we held the Snotty Ron’s Bakeoff Award Ceremony. Winners of the first Annual Quarterly Hackathon were awarded a coveted Snotty Ron bobble head.

This event was a huge success and we can’t wait to do it again next quarter. Not sure who Snotty Ron is? Take a moment to meet him.

Reno Tech Company Continues to Grow as They Announce 3 New Hires

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Reno, Nevada, June 7, 2017 — No-IP announced another round of new hires as the team continues to grow. The new hires include a Customer Success Manager, Bi-Lingual Support Technician, and a Front-End Developer.

Chelsea Santos joins the Customer Success team as a Customer Success Manager. She joins us with a background in customer service management in industries ranging from the airlines to health care. She understands the customer service industry and what it takes to lead a strong and highly productive team. While not busy working with teams, Chelsea enjoys the outdoors including tearing up the mountains skiing.

Our Development team has welcomed Lars Ames to join the team as a Front-End Developer. Originally from the east coast, he headed west to teach skiing and put his Fine Arts degree to use. Creative and organized with a teaching spirit, now with 15 years of experience, Lars joins our team. Lars has a passion for grilling and smoking meats. “The patience and time it takes to cook a 16 lb turkey is a strangely satisfying way to pass the time on a weekend,” stated Lars.

Lastly, we have hired Jesus Flores-Padilla. He joins the No-IP family as a bilingual (Spanish) Customer Support Technician. Born and raised in Reno, Jesus graduated from UNR with a B.S in Computer Science and Engineering. In his free time, Jesus likes to play softball, baseball, practice game development, and participate in the local competitive fighting game community.

“I am proud of our continued investment in the job industry and community in Reno. It’s exciting to hire new talent to keep growing our company. We said this year would be our year for growth and we are already making good progress towards that goal.” Dan Durrer, CEO and Owner of No-IP said.

Are you interested in a career at No-IP? Check out a list of currently available job openings in our Reno office.

About No-IP

Since its founding 17 years ago, No-IP has grown to more than 25 million customers and is the preferred choice for dynamic DNS. No-IP provides powerful, useful, and reliable services to home users, small businesses and members of the Fortune 500. From Dynamic DNS to Managed DNS and other integral domain products, No-IP delivers trusted products that help people stay connected to their devices and ensures that the domain and related services are fast, safe and always available.

Contact
Natalie Goguen
Marketing Manager
425 Maestro Drive
Second Floor
Reno, NV 89511

Office: (775)360-2263
ngoguen@noip.com