Welcome to No-IP Irene Lucas!

welcome-irene

Two weeks ago Irene Lucas joined the No-IP family as the newest member of the Support Team. She comes to us with a computer science background and a love of technology.

“Since I was a kid I have had a fascination with technology, though I was forbidden to pull things apart and break them and have continuously grown up learning all the new stuff,” Lucas said. 

Lucas in no stranger to the support field, having worked in call center and as VOIP telecommunications support. She said she is excited to work for No-IP because she loves technology.

I love isolating issues, and problem solving. No-IP will help me reach my goals in the technology world with the vast experience I will gain from working here,” she said.

Outside of work, Lucas enjoys gaming, watching movies and taking care of her “zoo”, which consists of a bunny, dog and four fish. She also enjoys working on her home network when she gets time.

When asked who would win in a fight, a bear with titanium claws or a shark with a laser beam attached to its head, her answer was thoughtful.

“Depends (on) what kind of environment (they are in), would it be the bears natural habitat or the sharks? Or is it a genetically modified shark that can fly and live out out water?,” she said.” There are too may variables to determine the outcome on mere speculation, but if I had to choose I would choose the bear because he is fuzzy. I love all animals so I wouldn’t want them to fight in the first place.”

About No-IP

Since its founding 16 years ago, No-IP has grown to more than 20 million customers and is the preferred choice for dynamic DNS. No-IP provides powerful, useful, and reliable services to home users, small businesses and members of the Fortune 500. From Dynamic DNS to Managed DNS and other integral domain products, No-IP delivers trusted products that help people stay connected to their devices and ensures that the domain and related services are fast, safe and always available.

 

No-IP Will Be Closed June 9, 2015 for Training

training

No-IP Support will be closed Tuesday, June 9 as the support technicians will be part of a company wide training.

At No-IP, we strive to provide our customers with the best service possible. We apologize for the inconvenience of the closure but hope the training will allow all of the employees at No-IP to work more efficiently.

Normal support hours will resume Wednesday, June 10 at 6:30 am PDT.

All tickets and phones calls will be responded to in the ordered they were received. If you have a simple issue check our Knowledge Base, where you will find answers to commonly asked questions as well as user guides.

No-IP is Hosting a Special Event for Its Reno Users

reno

Are you from Reno? Do you use our awesome DNS services for your personal life or business? Do you like free food? Then we want to hear from you!

We are hosting a special event for our fellow Reno-ites on Tuesday, June 2, 2015 at 5:30 pm.

Your participation in the event would help No-IP answer questions like:
- What is a feature improvement you’d like to see?
- How did you find No-IP?
- Who would win in a fight, a shark with a laser beam attached to its head or a bear with titanium claws? (The bear totally would win, right??)

The event should take about an hour, and will be held in our fancy new office.* Food and drinks will be provided to all participants in exchange for your brilliant expertise.

If you would like to be a part of this special event, please RSVP by May 29th. To RSVP simply fill out this short form.

Thank you for choosing No-IP. We hope to see you soon!

*Neither sharks nor bears will be in attendance.

Join Us for an Exclusive Webinar

webinar

Interested in our Managed Access product and want to learn how it can benefit your business?

Please join us at 11 am PDT, Wednesday, June 3, 2015 for “Getting to Know Managed Access: How it Simplifies Remote Access for You and Your Customers“, a 45 minute webinar during which we will show a live demo of the Managed Access product.

Anyone who participates in the webinar and chooses to purchase Managed Access will have the added bonus of getting the $50 set-up fee waived. This means you can start using Managed Access for as little as $10 a month.

To attend the webinar register here. After registering, you will receive a confirmation email containing information about joining the webinar.

We hope to see you there!

No-IP Support will be Closed for Memorial Day

americanflag

In honor of Memorial Day, No-IP Support will be closed Monday, May 25, 2015.

Priority Support phone calls will be accepted from 10 am to 5 pm PDT, but all other calls will not be accepted until the following business day. Upgrade to Priority Support if you need immediate assistance.

Support will re-open for normal business hours Tuesday, May 26 at 6:30 am PDT.