Empowering Users with No-IP’s Extensive Customer Support Resources: A Wrap-Up

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As March comes to a close, we reflect on our content theme centered on No-IP’s Customer Support. In the past few weeks, we’ve highlighted the numerous ways in which No-IP supports its users by providing them with the necessary tools and resources to maximize the potential of our Dynamic DNS and Managed DNS services.

One of the most significant takeaways from this theme is the importance of Customer Support. At No-IP, we understand that our users’ satisfaction is directly proportional to our success. As such, we strive to go above and beyond to ensure our users receive the best possible experience when interacting with our platform.

Our extensive Knowledge Base covers a wide range of topics related to using our service effectively, including step-by-step instructions that enable users to troubleshoot common issues and optimize their experience with the platform. In addition, our video tutorial section provides users with a visual demonstration of how to use our service effectively, making it easier for them to understand and follow along.

For users who prefer self-help options, we offer a comprehensive FAQ section and a glossary of terms that explains technical concepts in plain language, making it easy for them to find answers to their questions.

We also offer a support ticket system that allows users to submit support requests directly to our staff. Our support team is committed to responding to all support requests within 24 hours, ensuring that our users receive prompt and accurate assistance.

In conclusion, No-IP is dedicated to providing top-notch Customer Support. Our unwavering commitment to our users is evident through our extensive Knowledge Base, video tutorials, self-help options, and support ticket system. As we move forward, we will continue to prioritize the needs of our users and provide them with the necessary tools and resources to make the most of our dynamic DNS services. Thank you for choosing No-IP, and we look forward to serving you in the future.

Employee Spotlight: Daniel – Customer Support Tech Lead at No-IP

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At No-IP, we believe that our employees are our greatest asset. That’s why we want to take a moment to shine a spotlight on Daniel, our Customer Support Tech Lead.

Daniel has been with No-IP for nearly 3 years and has been an integral part of our Customer Support team. In his role as Tech Lead, he plays a crucial role in ensuring the quality of products and services by conducting advanced testing to identify and resolve issues. Additionally, he keeps the Customer Support team informed about outages, fixes, and changes, enabling them to respond effectively to customer inquiries. He also creates workshops to enhance the skills of the Customer Support team and produces internal and external documentation for new products and modifications. Furthermore, he processes technical inquiries from Customer Support, ensuring that all customer issues are addressed promptly and effectively. Overall, his contributions are essential to the success of the organization.

Daniel’s passion for technology and problem-solving is what drew him to No-IP in the first place. He enjoys the challenge of helping customers troubleshoot issues with their DNS settings and finding solutions that meet their needs. His ability to think creatively and find solutions to complex problems has earned him the respect and admiration of his colleagues and customers alike.

When asked about his experience working at No-IP, Daniel said, “No-IP is a great place to work because of the people. Everyone is committed to helping our customers and making sure that they are satisfied with our service. It’s a fast-paced environment, and we are always looking for ways to improve and grow. I feel lucky to be part of such a great team.”

In addition to his work at No-IP, Daniel enjoys playing video games such as Pokemon and Monster Hunter, as well as using his new Mirage VR headset for games like Grand Turismo and Kayak. He is also a fan of the Arizona Diamondbacks and likes to cook fancy rice in his Zojirushi rice cooker. Additionally, he enjoys watching true crime and reality TV shows with his girlfriend.

At No-IP, we are proud to have Daniel as part of our team. His dedication, expertise, and passion for customer support make him an invaluable member of our organization. If you need help with your DNS settings or have a question about our services, don’t hesitate to reach out to our Customer Support team, and you may have the opportunity to work with Daniel directly!

The Benefits of a US-Based Customer Support Team

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In today’s fast-paced and globalized world, many companies choose to outsource their customer support to foreign countries. However, at No-IP, we believe that providing exceptional customer support is a key factor in building strong and long-lasting relationships with our users. That’s why we’ve made the strategic decision to keep our Customer Support team in-house at our local Reno, Nevada office.

Our Reno-based team of support technicians is made up of experienced professionals who are passionate about helping our users solve their networking problems. They undergo rigorous training and are well-versed in all aspects of No-IP’s products and services. This means that our users can trust that they are speaking with a knowledgeable support technician who is dedicated to helping them find the right solution to their problem.

In addition to their technical expertise, our Customer Support staff is also dedicated to providing personalized and friendly service to our users. They understand that networking issues can be frustrating and overwhelming, and they work hard to put our users at ease and guide them through the troubleshooting process in a patient and empathetic manner.

One of the key advantages of having our Customer Support team based in our local Reno office is that we are able to work closely with our product development team to provide valuable feedback and suggestions based on our users’ experiences. This helps us to continuously improve our products and services and ensures that our users receive the best possible support experience.

Another benefit of having a US-based Customer Support team is the ability to provide fast response times. Our users can expect to receive a response from our Customer Support team within 24 hours, which is a breath of fresh air when you think about times when you reach out to bigger tech companies and are lucky if you even get a response from a human being within the week.

At No-IP, we’re proud to say that our commitment to providing exceptional customer support has paid off. In fact, we have some impressive statistics to back it up:

  • Our average response time is less than 4 hours, which means that our users can get help quickly and efficiently.
  • Over 91% of our users rate their experience with our Customer Support team as “excellent” or “good”, which demonstrates the high level of satisfaction that our users have with our support.
  • Our team resolves over 66% of support inquiries on the first contact, which means that our users can get back to managing their IP networks with minimal downtime.

By having our Customer Support team in-house, we are also able to ensure that our support staff is familiar with all aspects of our products and services. This means that they are able to provide comprehensive and accurate support to our users, regardless of their issues or question. Whether it’s troubleshooting device connection issues, configuring DDNS settings, or changing the domain covered by Plus Managed DNS, our Customer Support team has the knowledge and experience to help our users find the right solution.

While our Customer Support team provides the utmost care to all our users, we still offer a Priority Support service that provides access to the following:

  • Higher priority – The tickets you submit are instantly flagged and moved to the top of the Customer Support queue.
  • Exclusive toll-free support number – No more waiting on hold!
  • Weekend phone support – your IP network never takes a break, so should anything happen during non-business hours or if you have any questions that you need to talk out with another human, there is someone available and happy to help.

Overall, having a US-based Customer Support team is just one of the ways that No-IP prioritizes our users’ needs. By keeping our support staff in-house, we are able to provide personalized, knowledgeable, and friendly support that is tailored to our users’ specific needs. Our commitment to exceptional customer support is evident in the dedication of our Customer Support staff, the fast response times that we provide, and the high level of quality control that we maintain.

15 DNS Facts: A Journey Through Internet History

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While the realm of DNS and domain management is often perceived as a complex and serious field, there is a history brimming with stories and trivia just beneath the surface. In this blog post, we delve into 15 DNS facts that highlight the journey of the internet from its early beginnings to the present day.

 1. 404 Error’s Fashion Inspiration

The infamous “404 Not Found” error is often encountered when a webpage can’t be located due to a DNS issue. Rumor has it that the error is named after Room 404 at CERN, where the original web server was housed. Just like the elusive web pages it represents, Room 404 was notoriously difficult to find.

Of course, the story of the rumor is like a tiny little representation of the internet itself: a hall of mirrors in which multiple contradictory “facts” compete for your attention. Some people state that it’s all bunk: there is no room 404 at CERN, which sounds easy enough to verify. Apparently, there is even a guy who did a TED Talk on the subject!

But here are some real facts: HTTP responses in the 400 range are a class of errors that means that you, the user, have made a mistake. 404 (Not Found) is nestled between its friends 403 (Forbidden, meaning you may not access this item and 405 (Method Not Allowed).

2. The Internet’s Baby Steps

On March 15, 1985, the first-ever domain name was registered:Symbolics.com. Owned by computer manufacturer Symbolics Inc., the company eventually went defunct, but its place in internet history is forever cemented. Fun fact: Symbolics has a mythic status among computer aficionados, and No-IP has one degree of separation from an actual Symbolics computer. Our founder worked at a company where one of the early-stage engineers once worked for Symbolics, and had one stashed in his garage.

3. A World Record with a Twist

As of 2021, the most expensive domain name ever sold was http://Voice.com , which fetched a staggering $30 million in 2019. It’s an impressive price to pay, considering that the DNS is quite literally the “voice” of the internet.

4. A Creative Solution

In 1999, the “ILOVEYOU” virus exploited weaknesses in the DNS and caused widespread chaos. In response, Filipino programmers quickly registered ILoveYou.com to host a virus removal tool, turning the name of the virus against itself.

5. A Digital Time Capsule

Back in 1993, InterNIC was established to manage domain name allocations. To commemorate the event, they buried a time capsule containing mementos of the early days of the internet, set to be opened in 2043. We can expect the return of AngelFire and GeoCities on that date. There will be bright colors and many, many fonts.

6. A Long Way from .com

Before the now-ubiquitous .com domain extension, the internet featured extensions like .arpa, .gov, .edu, .mil, .org, and .net. The .com extension wasn’t introduced until 1985, part of the burst of creativity that enshrined Tears For Fears, Mr. Mister, and Simple Minds in our cultural pantheon.

7. Musical Domains

The internet is home to many strange domain names, but did you know there’s a band called “The .coms”? They own the domain TheDotComs.com, a creative nod to both their name and the internet itself.

8. It’s a Small (Internet) World

While the internet seems infinite, the number of possible IPv4 addresses is limited to 4,294,967,296. With IPv6, however, the number of possible IP addresses jumps to a staggering 340 undecillion (that’s 340 followed by 36 zeros)! This means that all the hairs on all the Bigfoots could have their own address. Why they would need this is beyond the scope of this discussion.

9. Colleagues Turned Internet Superstars

The way we use the internet is all thanks to a couple of American Computer Scientists that were just trying to figure out a way to improve the US Advanced Research Projects Agency Network’S (ARPANET) address naming system that didn’t involve contacting someone at Standford during business hours. Paul Mockapetris invented the internet’s Domain Name system (DNS) in 1983, and his colleague, Jon Postel, created many of the standards governing the internet today, including the management of IP addresses and the formation of the Internet Assigned Numbers Authority (IANA).It’s no wonder Mockapetris and Postel are inducted into the Internet Hall of Fame!

10. The Million Dollar Homepage

In 2005, a British student named Alex Tew came up with the idea to sell advertising space on a website by the pixel. He launched a website called The Million Dollar Homepage, offering one million pixels for sale at $1 per pixel. The website quickly became a sensation, and Tew managed to sell all one million pixels, making a cool million dollars. Part of the deal, though, was that each pixel had to be eventually delivered to its owner via FedEx, which due to increased shipping costs ate into profits considerably.

11. A Domain Name Squatting Windfall

In 2007, a man named Chris Clark sold the domain name Pizza.com for a staggering $2.6 million. He had initially registered the domain back in 1994 for $20, making it one of the most profitable domain squatting in history.

12. The Lengthy Domain Name

While domain names typically range from 3 to 63 characters in length, the longest domain name ever registered is a whopping 63 characters long: “http://abcdefghijklmnopqrstuvwxyzabcdefghijklmnopqrstuvwxyzabcdefghijk.com“. It consists of the alphabet repeated twice followed by the first 11 letters once more. Likely fact: the website has been visited four times in 20 years. No one can type it correctly and it turned out the content wasn’t fun enough to bookmark.

13. Short, Simple, and Purposeful

Top-Level Domains (TLDs) are domain extensions you find after the final dot of a web address. For example, .com, .de, .us, and so on. TLDs are important for providing a legitimate way for users to distinguish the purpose or geographical region of a website, but also how a website functions. Check out this comprehensive list of TLDs available.

It used to be that TLDs were limited to countries, and specific “kinds” of sites, like commercial entities (the ubiquitous .com), non-profit organizations (touchy-feel .org) or government agencies (.gov, which always leads to a broken site and/or the DMV). The U.S. military (the Internet’s “angel investor” if you want to call it that), has its own: .mil. Now there are many TLDs and some of them are…kinda spicy. You know which ones they are, don’t act all innocent.

14. Internet Time Machine

Wouldn’t it be nice to be able to go back in time? Well, you can with the Internet Archive: Wayback Machine. Simply type in the URL, select the date range you’re looking for, and check out that archived version of the website.

The Internet Archive’s headquarters is a former church located in the Richmond District of San Francisco. The building is large and impressive, with tall Greek columns at the entrance and, inside, nestled among the racks of servers, the pipe organ, and many pews. Some of the No-IP team have physically been there on a tour!

15. The Manager of the Internet

For our final fact, we take a step back to find out who is in charge of making sure the internet is functioning properly. As you probably suspected, it’s Lumberg from Office Space. Ha, fortunately it is not. Because the internet cannot be made to come in on Saturdays.

The Internet Corporation for Assigned Names and Numbers (ICANN) is a non-profit international organization that is responsible for the coordination of technical operations and policies for DNS resources. Without ICANN, the internet would be incredibly unstable, insecure, and disorganized.


So there you have it – As we reflect on these 15 DNS facts, it’s clear that the world of DNS and domain management is far more intriguing and colorful than one might initially assume. These anecdotes not only offer a perspective on the history of the internet, but also highlight the creativity and innovation of the individuals who have contributed to the development and evolution of the DNS infrastructure over the years.

So, as you navigate the internet and appreciate the seamless connectivity that DNS provides, take a moment to remember the surprising history behind the technology that makes our online experiences possible.

Here’s to the pioneers, the innovators, and the dreamers who have shaped the internet – and to those who continue to push the boundaries of what’s possible in the digital realm.


Get Instant Tech Solutions with No-IP’s Top 5 Most Popular Knowledge Base Guides

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No-IP’s Customer Support team provides high-quality service for a number of reasons: Our US-based team works closely with our Product Development team to ensure users have a well-rounded customer experience, and they do not read off of a script as they prefer to work with users on a more casual, yet still very professional manner. Furthermore, users can expect to get a response from our Customer Support team almost immediately. This is a breath of fresh air when you think about times when you reach out to bigger tech companies and are lucky if you even get a response from a human being within the week.

However, what if you need help during the off hours or want to take a turn at resolving an issue independently before reaching out to Customer Support for help? Our extensive Knowledge Base has you covered! It’s like having your own personal Tech Support right at your fingertips.

Below are some of the top and most popular Knowledge Base guides:

Using Enhanced Dynamic DNS (DDNS)

This guide helps dispel a lot of questions not just for new subscribers, but for ones that may have upgraded from the Free Dynamic DNS to an Enhanced Dynamic DNS subscription. It also goes through the steps of creating and modifying a hostname, as well as finding your SSL. Every Enhanced Dynamic DNS subscription comes with one Encryption Everywhere DV SSL. The screenshots make it really easy to follow along easily.

How to Configure DDNS (Dynamic DNS) in a Router

In this guide, we also included one of our Youtube videos about “Configuring DDNS Settings with Your No-IP Account”. Outside of the video, the guide also includes step-by-step details on how to configure DDNS settings in the router and even includes a list of common router brands along with their default factory passwords. In addition, some examples and screenshots are provided for further clarity.

How to Change the Domain that is Covered by Plus Managed DNS

This guide is for our Plus Managed DNS subscribers and how they can change the domain covered by their Plus Managed DNS service. It is very straightforward: A screenshot of the account is included with each step. There is also a reminder that “The nameserver change will require a mandatory 24-48 hours to fully propagate around the globe.”

How to Port Forward – General Guide to Multiple Router Brands

It is safe to say that this guide gets sent out the most to users by our Customer Support team – It not only breaks down what Port Forwarding is in simple and easy terms but also how to forward ports in order for outside traffic to get into your network. Not only that, but it also includes one of our videos detailing “How to Troubleshoot Device Connection Issues: Port Forwarding”. Much like the “How to Configure DDNS (Dynamic DNS) in a Router” guide, it includes a list of the most common router brands with default factory passwords and example screenshots. There is also a link to www.portchecktool.com to immediately ensure the ports are open.

Why is My Hostname Missing or Deleted?

This is a guide that mostly serves our users on our Free Dynamic DNS subscription. The guide not only explains why your hostname is missing or deleted, but it provides detailed steps on the entire confirmation process and how to make sure that your hostname never gets deleted or expires. For those that don’t want to deal with confirming their hostname, there is a link to upgrade to an Enhanced DDNS subscription.

Our Customer Support team has worked tirelessly over years to update, edit, and refine the many guides in the Knowledge Base to ensure that users are getting the best information and help to successfully manage their IP networks.

No-IP’s commitment to providing exceptional customer service is evident in our US-based team’s dedication to providing personalized assistance, quick response times, and a user-friendly Knowledge Base. Whether you need help during regular business hours or prefer to troubleshoot on your own, No-IP has you covered. Our extensive Knowledge Base includes guides for everything from configuring DDNS settings to troubleshooting device connection issues, making it easy to get the information you need to manage your IP networks successfully. With a team of knowledgeable professionals and an excellent resource library, No-IP is the go-to choice for anyone looking to streamline their DNS management experience.

If you’re interested in learning more about No-IP’s services and how they can help you manage your DNS more effectively, be sure to check out our extensive Knowledge Base. Whether you’re new to the world of DNS management or an experienced IT professional, you’re sure to find valuable information and insights that can help you get the most out of your No-IP account. And if you’re not yet a No-IP customer, why not sign up for a Free Dynamic DNS account today? With easy-to-use tools and exceptional customer support, No-IP is the smart choice for anyone looking to simplify their DNS management process and streamline their online presence.