You Are:
A customer-first problem solver who enjoys helping people and making technical concepts easy to understand. You’re patient, resourceful, and calm under pressure, with the ability to multitask and stay organized in a fast-paced environment. You take ownership of issues and are motivated by delivering great customer experiences.
You Have:
You have 3-5 years of customer service experience, including phone support, and strong communication skills across written and verbal channels. You’re comfortable working with technical concepts like networking, DNS, or device configuration, and can explain them clearly to non-technical users. You’re organized, self-directed, and able to manage multiple priorities effectively.
Your Location:
- Based in Reno, NV
- 2-3 days in-office
Your Schedule:
- Full-Time | 40 Hours Per Week
- Standard Business Hours (flexibility as needed)
Your Language Skills:
- English (Highly Proficient Written & Verbal)
Your Manager:
- Customer Success Manager
Your Contribution to No-IP:
Support and advocate for No-IP customers by delivering timely, effective, and technically accurate assistance.- Provide technical support via tickets, email, and phone
- Assist customers with account setup, Dynamic DNS, and product configuration
- Troubleshoot DNS, email, SSL, and network/device-related issues
- Identify customer pain points and share feedback with Product and Engineering
- Maintain support articles and internal documentation
- Test and evaluate technologies while continuously expanding technical knowledge
Qualifications:
- 3-5 years of customer service experience, including phone support
- Excellent communication, writing, and problem-solving skills
- Strong organizational skills with ability to multitask and prioritize
- Ability to learn independently and adapt in a fast-paced environment
- Ability to de-escalate customer situations with professionalism
No-IP's Contribution to You:
- $65,000 - $75,000base salary
- Annual bonus tied to company, department, and individual performance
- 401k w/ match
- Health, Dental, Vision - 100% covered!
- 20 days PTO + 1 week paid holiday closure
- 9 Paid Holidays
- Professional development reimbursement
Sobre No-IP
No-IP is a 25-year-old infrastructure-as-a-service company with a global footprint and more than one million active customers. We help businesses and technical teams manage Dynamic DNS, Managed DNS, remote access, and domain services to deliver reliable, secure connectivity at scale.
Join the No-IP Team
We are looking for bright, passionate and dedicated people with clearly demonstrated initiative and a history of success in their past positions to join our growing team.
Our Culture and Values
You devote a great deal of time to your career, away from friends and family. At No-IP, we’ve built a culture that makes the most of that time by incorporating fun, respect, and growth into every day. Guided by our core values:
- Get S*** Done
- Bring Up Others
- Collaborate
- Always Be Learning
- Have Fun!
How to Apply
If you enjoy helping customers, solving technical problems, and being part of a fast-paced, collaborative team, we’d love to hear from you. Submit your resume and we’ll be in touch.