What is Two-Factor Authentication?
Two-Factor Authentication (2FA) is a feature that increases your account’s security by requiring a second method of verification before you can login to No-IP.com’s website.
When 2FA is enabled, you will log in with the same username and password, but you will be required to enter a time-based one-time password (TOTP) pin from an authenticator app of your choice on your smartphone.
How Do I Enable 2FA On My No-IP Account?
Login to your No-IP account, you can then find the 2FA option within your No-IP account by navigating to “Account” and then ”Security”.
The first step is to choose which authentication app you will use. We suggest using Authy, Duo, LastPass Authenticator, or 1Password. However, any 2FA application app that supports TOTP will work. You will then need to download and install whichever authentication app you choose.
After you have downloaded your authentication app, you will need to follow the steps for that specific app to finish the configuration process and fully activate 2FA. Please ensure that you keep your Recovery Codes in a safe place, so you can always get back into your account.
The following guides will help you configure 2FA on your No-IP account for the specific apps listed below. If you want to use an application not listed here the process should be similar, but you’ll have to refer to their documentation if you need assistance.
What Happens If I Lose Access To My Two-Factor Authentication App?
When you set up 2FA you will be provided with ten, one-time-use recovery codes that allow you to get into your account without needing to enter your TOTP code. Each code can only be used one time. If you lose your backup codes and your authentication app, you will no longer be able to access your account. Keep these codes in a safe and secure spot that only you have access to.
If I have 2FA set up, do I need an account Security Question?
Yes, if you ever need to contact No-IP Customer Support. We will need to verify your account. One way of verification is by answering your security question. If you cannot verify your account, we will not be able to assist you.
Will you provide other factors of authentication besides TOTP and Recovery Codes?
We are currently monitoring the usage of TOTP and are considering adding additional factors.
Does My Dynamic Update Client (DUC) or Other Update Device Require Two-Factor Authentication When Logging In or Sending Dynamic IP Updates?
No, you will only be prompted to complete 2FA when logging into your account directly . We are currently working on separating the Dynamic Update Client credentials from dynamic updates completely. If you want to use different credentials other than your login, you can set up sub-account groups.