When enabled, Two-Factor Authentication (2FA) increases your account’s security by requiring a second method of verification before you can login to No-IP.com’s website.

You can find the two factor authentication option within your account under “Account > Security”

The first step is to download and install an authentication app. This article will be using Duo.  If you’d rather use a different app see our articles for Authy, Duo or LastPass Authenticator. They’re all available on the Play Store for Android or the App Store for iOS.

1Password is not a free application so we recommend you use this only if you already use 1Password.  You can use Duo, Authy, or Lastpass to set up 2FA without a subscription.

Two-Factor Authentication Setup - Android

First you’ll already need to have created an account with 1Password.

• Open and unlock 1Password, select your No-IP login item, then tap Edit (The pencil icon). Or if you haven’t created one yet click the + icon on the categories tab.
• Tap “Add new section”, then tap “Add new field” and choose One-Time Password from the list.
• Tap the QR code icon to scan the QR code from your No-IP account. Make sure to give the application permission to use your camera.
• Tap Save.
• The Login item you set this up for should now have a one time password section with a 6 digit code and a timer.  Add the 6 digit code to the security page in your No-IP account along with the password of your No-IP account and click enable. Two-Factor Authentication should now be enabled. Do not navigate away from this new page, see the Backup Codes section in this article.

Two-Factor Authentication Setup - iOS

• First you should create a login item for No-IP within the 1Password program.
• In Safari, tap the Page Settings button in the address bar (while at No-IP.com), then tap 1Password.
• Select your login for No-IP to view the login item’s details.
• Tap the QR code icon to scan the QR code from your No-IP account. Make sure to give the application permission to use your camera.
• Tap Done.
• The Login item you set this up for should now have a one time password section with a 6 digit code and a timer.  Add the 6 digit code to the security page in your No-IP account along with the password of your No-IP account and click enable. Two-Factor Authentication should now be enabled. Do not navigate away from this new page, see the Backup Codes section in this article.

Backup Codes

After Enabling Two-Factor authentication you’ll be taken to a page with a list of Backup Codes. Save this entire list of codes somewhere you won’t lose them, you can also select to print them out if you want a physical copy.  These can be used to access your account in case you lose access to the authentication app.  This is the only time you will be able to see and save these codes make sure to save them before you navigate away from this page.

Security Question

The Security Question is the last resort for regaining access to your account, make sure you set one.  This is also found in the Security page of your no-ip account, below the Two-Factor Authentication section.  Please contact our support team if you’ve lost access to your account and would like to retrieve it using security question verification.

Logging In

You’ll need the device you installed the authentication app on to sign into your No-IP account.  You’ll sign into your No-IP account as normal with your email or username and password. Afterwards you’ll see the following prompt.

Open up your app and select the login item you enabled Two-Factor authentication for and you should see your 6 digit code. Enter it in the field shown in the screenshot and click verify.

If you no longer have access to your device or authentication application you can log in using a Backup Code. Simply click on “Use Backup Code” then enter in one of the Backup Codes from the list you were given when originally enabling Two-Factor Authentication. Each Backup Code can only be used once. If you run out of codes and would like a new set, see below.

Disabling Two-Factor Authentication or Getting New Backup Codes

Log in to your No-IP account. Navigate back to the Security page. Type in your No-IP account password then click on “Disable”. It will immediately turn off Two-Factor Authentication for your account.  You’ll then be able to log in again normally without the need to use the authentication app or backup codes. If you want a new list of backup codes it’s the same process except you’ll click Regenerate Recovery Codes instead.