How does the Failover Service Work?

Once our monitoring system detects and confirms a critical state for your service, it then issues the command to enable your offline settings for the hostname that is being monitored.  If your service produces a warning or unknown status the failover will not occur.

The offline settings will take effect within 5 minutes. The Monitoring system will then continue to watch the critical service and then disable your offline settings when the service returns a non-critical or non-warning state.

Note: If your update client sends an update the failover process will be cancelled.